Virtual Assistant

Meet Piper, Your AI Virtual Assistant

Piper is the new AI‑powered virtual assistant from United Trades Federal Credit Union, ready around the clock to guide you through your financial journey and banking needs.

From finding the best checking account for you to viewing today’s auto loan rates, Piper delivers fast answers whenever you need them. Learn more about how you can put Piper to work.

Built for Your Busy Day: The Benefits of Chatting with Piper

We know your everyday banking doesn’t always fit neatly into business hours. We’ve added Piper to our website to deliver the answers you need, your way—whether you’re on the job site, between shifts, or unwinding at home. With Piper, you get:

• Instant answers on rates, branch hours, online tools, and more
• 24/7 availability—no appointments, no waiting
• Real guidance that’s easy to understand
• Member-focused innovation that keeps United Trades on the cutting edge

How to Chat with Piper

1. Click the chat bubble at the bottom right of your screen.
2. Type your question just like you would text a friend—no special prompts needed.
3. Receive an instant reply with all the information you need to make your next move.

It’s that easy. Piper learns from each conversation, so the more questions you ask, the better it gets at helping you.

Questions You Can Ask Piper

Piper is fully equipped to handle all your questions about United Trades’ products, services, and online tools. Get started with these sample questions and prompts:

• How do I pay my RV loan online?
• Show me today’s loan rates.
• How do I setup direct deposit to my United Trades?
• How can I enroll in Online Banking?
• How do I pay my loan from another bank account?
• Where’s the closest free ATM near Portland?
• I need to send money, what are my options?
• I’m concerned about a call I got from the credit union.
• Why was my card declined?

For account-specific inquiries, like checking your balance or making a transfer, call our Member Service team or log into Online or Mobile Banking.

🔒Your Privacy Matters

Conversations with Piper are secure and confidential. You can safely ask questions without sharing personal account info. For sensitive matters, Piper will connect you to a live representative or offer secure message options.

💬Start the Conversation

Ready to see Piper in action? Tap the chat icon below and ask away. See how easy banking can be when you’ve got an AI assistant built for those who build America.